RETURNS & EXCHANGES

KnuckleBonz, Inc. established in 2003, is committed to the artistry of creating high-end collectible figure series for the icons of popular music.

 

COMPANY/CONTACT INFO: KnuckleBonz, Inc. is the creator of the Rock Iconz limited edition statue series. For questions regarding your order or for additional product information, email: support@knucklebonz.com.

SHIPPING: We use FedEx delivery for shipping within the US.
For delivery within the United States, delivery methods available include: FedEx Ground, which typically delivers 5-7 business days.
FedEx Overnight delivery is offered upon request, please contact 800-638-4180 or support@knucklebonz.com

Outside of the US, we offer USPS Priority Mail International (est. 7-10 business days).
*Please note that customers are responsible for any duties and taxes on shipments outside the US.

PAYMENT POLICIES: We accept VISA and MASTERCARD AMEX and PAYPAL.

 

LIMITED EDITION INFORMATION: All collectible sculptures will be limited editions. Sorry, we cannot accept requests for specific edition numbers. Each figure will be hand numbered.

 

PRE-ORDERING: Customers can pre-order a figure before it is available for shipping. Pre-ordering can guarantee that you reserve one of the limited edition sculptures in advance. To pre-order, the customer orders the product through the shopping cart as normal; this reserves the items while we are in production and it will ship as soon as it becomes available.

 

RETURN POLICY: We guarantee that every item we sell will give you complete satisfaction or you may return it for a replacement or refund of the product price. All returns MUST be made WITHIN 30 DAYS after delivery of the product and MUST be returned in the original box/packaging. All of our items are Limited Editions that may not be able to be available for replacement or exchange. In this case we would offer a full refund of the original product purchase price. For returns other than damaged goods, a 10% restocking fee will be assessed (shipping fees can not be refunded). “Damaged goods” is defined as damage that has occurred prior to delivery of a shipment. This does not include damage due to improper handling of the sculpture. Please note these are fragile and should be handled with care. For specific instructions on where to ship product for return, please email support@knucklebonz.com.

 

CANCELLATION POLICY: You can cancel a pre-order at any time prior to the figure’s ship date Ship dates vary by figure. Once the figure is available for shipping, orders cannot be cancelled once they have placed. See our return policy for details on returning product that is ordered and shipped. The cancellation policy does not apply to items that are in-stock at the time of purchase.
For pre-order cancellations only, please send an email to support@knucklebonz.com to request cancellation. Please include “CANCELLATION REQUEST” in the subject line. Only cancellation requests submitted before the product’s in-stock date will be processed.